Cancellations
Changing or cancelling an appointment.
Please give as much notice as possible. The terms below distinguish an unconfirmed website request from an appointment already agreed with the studio.
Last updated: 12 July 2026
Changing an appointment request
If the studio has not yet confirmed your request, submit an updated message through the contact form. If an appointment has been confirmed, call 07592 980422 or use the form as soon as you know you need to change it.
Notice and charges
This website does not impose or collect a cancellation charge. If a particular appointment requires a deposit, minimum notice period or rescheduling condition, the studio must disclose it before the appointment is confirmed. Only terms communicated and agreed for that booking apply.
Late arrival and missed appointments
Contact the studio if you expect to be late. Depending on the treatment and remaining time, the service may need to be shortened or rearranged to protect safety and the next client’s appointment. Any applicable consequence will follow the terms agreed when that appointment was confirmed.
Studio changes
If the studio must change a confirmed appointment, it will offer a suitable alternative. Any payment taken through a separately agreed provider remains subject to the written terms supplied with that booking and applicable consumer rights.
Need clarification?
Use the secure enquiry form before requesting an appointment if a policy affects you.